TERMS OF SERVICE

🔐 RENOVEX AI — TERMS OF SERVICE

Effective Date: May 25th 2026

Company Name: RENOVEX AI ("we", "us", "our")

Client: Any individual or business entity agreeing to these Terms

Website: [renovexai.com]

Email: [email protected]

1. Acceptance of Terms

By using our services, creating an account, signing the Client Services Agreement, or submitting payment, you agree to be legally bound by these Terms of Service and our Privacy Policy. These Terms supersede any prior verbal or written agreements. You represent that you are at least 18 years old and authorized to enter into legally binding agreements on behalf of yourself or the business entity you represent.

2. Services Provided

Renovex AI provides appointment generation services for kitchen and bathroom remodeling contractors, including:

Development and operation of Meta-based advertising campaigns within the Client's defined service area

Lead capture, pre-qualification, and booking automation

Delivery of Qualified Appointments to the Client's calendar

Territory exclusivity within a defined service area for the duration of the engagement

A "Qualified Appointment" is defined as a booked homeowner consultation that meets all five qualification criteria specified in the Client Services Agreement (decision-maker present, kitchen or bathroom remodel project, timeline within 90 days, within service area, confirmed calendar booking).

3. No Refunds — Final Sale

All payments made to Renovex AI are non-refundable under any circumstances.

By using our services, you acknowledge that:

There is no guarantee of any specific business outcome (e.g., closed projects, revenue generated, conversion rates, or homeowner attendance);

Chargebacks or disputes filed through your bank or payment provider will be considered a material breach of these Terms;

In the event of a chargeback, Renovex AI reserves the right to recover the full balance, liquidated damages as specified in the Client Services Agreement, legal fees, and collection costs;

Refunds, partial or full, will not be granted based on subjective dissatisfaction, non-responsiveness of homeowners after booking, the Client's failure to close booked appointments, or perceived performance.

Qualified Appointments that fail to meet the five-point qualification criteria are replaced at no cost in accordance with the Client Services Agreement. Replacement of unqualified appointments is the sole remedy for delivery quality issues.

4. Disclaimer of Warranties

To the fullest extent permitted by law:

We do not guarantee the accuracy, quality, or convertibility of any Qualified Appointment beyond the five-point qualification criteria specified in the Client Services Agreement;

We do not guarantee that any Qualified Appointment will result in a closed project or revenue for the Client;

Services are provided "as is" and "as available" with no warranties, express or implied;

Renovex AI makes no claims regarding the effectiveness of any marketing efforts, third-party platforms (including Meta), or external market conditions that may affect campaign performance.

5. Limitation of Liability

You expressly understand and agree that Renovex AI shall not be liable for:

Any loss of revenue, profits, projects, or data;

Indirect, incidental, consequential, or special damages;

The Client's sales process, closing rate, project execution, or post-appointment communication with homeowners;

Any damages exceeding the amount the Client paid Renovex AI in the 30 days prior to the claim.

In jurisdictions where limitations of liability are not fully enforceable, our liability shall be limited to the minimum permitted by law.

5. Limitation of Liability

You expressly understand and agree that Renovex AI shall not be liable for:

Any loss of revenue, profits, projects, or data;

Indirect, incidental, consequential, or special damages;

The Client's sales process, closing rate, project execution, or post-appointment communication with homeowners;

Any damages exceeding the amount the Client paid Renovex AI in the 30 days prior to the claim.

In jurisdictions where limitations of liability are not fully enforceable, our liability shall be limited to the minimum permitted by law.

6. No Legal Claims, Class Actions, or Arbitration

To the maximum extent allowed by law:

You agree to waive any right to class action lawsuits and jury trials;

Any claim must be brought in small claims court within the United Kingdom;

You agree not to pursue any legal action unless you have first notified us in writing and allowed sixty (60) days for a good faith resolution attempt.

7. Indemnification

You agree to indemnify and hold harmless Renovex AI, its officers, directors, employees, and contractors from any claim, demand, liability, or expense (including attorney's fees) arising from:

Your use of the services;

Your violation of applicable laws (including but not limited to TCPA, GDPR, CAN-SPAM, state consumer protection laws);

Any disputes between you and homeowners introduced to you through our services;

Any misrepresentation made by you to homeowners regarding pricing, scope, timeline, or quality of work;

Any failure to honor your obligations to homeowners booked via Renovex AI appointments.

8. SMS Messaging Disclosure (TCR-Compliant)

By submitting your phone number, you agree to receive marketing, promotional, and transactional SMS messages from Renovex AI, including appointment notifications, system alerts, and service updates.

Message frequency varies based on appointment delivery and account activity

Message and data rates may apply

Reply STOP to unsubscribe from marketing messages

Reply HELP for help

Consent to receive text messages is not a condition of purchase, and your mobile number will never be shared or sold to third parties for marketing purposes.

9. Homeowner Data & Privacy

When Renovex AI delivers a Qualified Appointment, the Client receives homeowner contact information for the sole purpose of conducting the booked estimate. The Client agrees:

To use homeowner data only for the purpose of fulfilling the booked estimate and providing remodeling services if the homeowner engages them;

Not to sell, share, transfer, or otherwise distribute homeowner data to any third party;

To comply with all applicable consumer privacy laws, including TCPA (US), GDPR (EU/UK), and any state-level privacy regulations (CCPA, etc.);

To honor any homeowner opt-out, do-not-call, or data deletion request immediately upon receipt.

Breach of this clause constitutes material breach and grounds for immediate termination, in addition to the Misconduct provisions of the Client Services Agreement.

10. Ownership & Intellectual Property

All content, strategies, ad creatives, automation systems, qualification scripts, and platforms developed, used, or delivered by Renovex AI are the exclusive property of Renovex AI. The Client is granted a limited, non-transferable, non-exclusive license to use the deliverables solely for the purpose of receiving the contracted services during the active term of the engagement.

Upon termination or cancellation of services:

The Client's license to use Renovex AI systems, ad accounts, and automation immediately terminates;

Any Renovex AI ad creative, copy, or automation built for the Client remains the property of Renovex AI;

The Client may not reproduce, replicate, or reverse-engineer any Renovex AI system or methodology.

11. Confidentiality

All information shared between parties — including business performance metrics, pricing tiers, campaign data, qualification criteria, and operational systems — is strictly confidential. Any breach of confidentiality may result in immediate termination of services and pursuit of legal remedies, including injunctive relief and damages.

12. Use of Client Results

The Client grants Renovex AI the right to use anonymized performance data, case study results, and aggregated metrics for marketing, promotional, and educational purposes. The Client's identifying business information will be excluded from public use unless consented to in writing. This permission survives termination of the engagement.

13. Modifications

We reserve the right to amend these Terms at any time. Material changes will be communicated via email or through the Renovex AI client portal. Continued use of the services after changes are posted constitutes acceptance of the revised Terms.

14. Force Majeure

We are not responsible for failure to perform due to causes beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, or pandemics

Internet, hosting, or telecommunications failures

Third-party platform outages or policy changes (including but not limited to Meta Ads suspensions, account restrictions, or algorithmic changes)

Government actions, regulations, or restrictions

Cyberattacks or security incidents affecting third-party systems we rely on

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any legal action shall be exclusively filed in the United Kingdom, and both parties consent to personal jurisdiction therein.

🛡️ Final Legal Safeguards

No verbal promises, prior communications, social media statements, or sales call representations modify these Terms;

These Terms, together with the signed Client Services Agreement, form the entire agreement between the Client and Renovex AI;

If any provision is found unenforceable, the remaining terms shall remain in full force and effect;

Failure by Renovex AI to enforce any provision shall not constitute a waiver of that provision or any other.

Last updated: 25/05/2026